Knowledge Base

Everything You Need to Run Your Brokerage

Answers to the most common questions about the ZeroTrade platform — from onboarding and trading, to compliance, payments and APIs.

Topic

Getting Started

Onboarding, account setup and first steps with ZeroTrade.

An all-in-one trading platform is a system that lets you trade multiple markets — forex, crypto, stocks, commodities — from a single platform, without switching between disconnected systems for each market.

Most brokers go live in 2–4 weeks. The exact timeline depends on the scope (multi-asset vs single asset), regulatory requirements and any custom integrations. Our delivery team gives you a fixed go-live date during onboarding.

No. You can start the technical onboarding in parallel with your licensing process. We help with regulatory documentation and can introduce you to compliance partners in DIFC, FCA, MAS and other jurisdictions.

Trading platform (Web + Desktop + Mobile), built-in CRM with KYC, liquidity bridge, payment gateway, risk engine and 24/7 monitoring. Everything ships as one integrated stack — no third-party stitching.

Topic

Trading Platform

Web terminal, mobile apps, charting and execution.

Forex (70+ pairs), Crypto (500+ pairs across spot and perpetuals), Indices, Commodities, Stock CFDs and ETFs. All from one unified interface.

Yes — fully branded iOS and Android apps with biometric login, push notifications, advanced charting and one-click trading. Apps go through your developer accounts so they appear under your brand.

100+ technical indicators, custom drawing tools, multi-timeframe analysis and TradingView integration. Traders can save layouts, customise themes and share charts.

Sub-millisecond execution from our co-located gateways in Equinix LD4 and NY4. Average fill latency is 0.82 ms with a reject rate below 0.15%.

Topic

CRM & Compliance

Client onboarding, KYC/AML and IB management.

The CRM handles the full client lifecycle: registration, KYC verification, document storage, communication, segmentation, risk profiling and IB hierarchies — all from a single dashboard.

Sumsub, Jumio, Onfido, IDnow and Veriff out of the box. We can integrate any provider with a public API in around a week.

Yes. Unlimited tiers, custom commission rates per level, automated payouts (daily, weekly, monthly) and a white-label partner portal. Supports CPA, revenue share, spread markup and hybrid models.

Yes. We're GDPR, ISO 27001 and SOC 2 Type II compliant. Data residency options available for EU, UK, MENA and APAC regions.

Topic

Liquidity

Prime of prime, bank and non-bank liquidity.

Tier-1 banks (JP Morgan, Barclays, Deutsche Bank, UBS, HSBC, Citi, Goldman Sachs, Morgan Stanley, Credit Suisse, BNP) plus non-bank market makers and crypto OTC desks. Smart order routing aggregates the best price across providers.

From 0.0 pips on major FX pairs, 0.1 points on indices and 0.01% on crypto majors. Exact spreads depend on your tier, volume and risk profile.

Yes. You can configure A-book (STP) and B-book per instrument, per client segment, or per volume threshold. Internalisation engine matches flow before it reaches the LP layer.

Topic

Payments

Deposits, withdrawals and PSP integration.

Cards (Visa, Mastercard, Amex), bank wires (SWIFT, SEPA, ACH, faster payments), crypto rails (BTC, ETH, USDT, USDC and 30+ others) and local methods like UPI, OXXO, PIX, M-Pesa.

Deposits credit instantly via card and crypto, T+0 to T+2 for bank wires. Withdrawals follow your configured approval workflow — automatic up to a threshold, manual review above it. All movements are logged in the same ledger.

Yes — PCI DSS Level 1. We never store raw card data; tokenisation happens at the PSP boundary. The platform is also SOC 2 Type II audited annually.

Topic

Risk Management

Pre-trade checks, exposure caps and surveillance.

Per-account exposure caps, credit limits, position limits, max order size, max daily loss and pattern-based abuse detection. All enforced at the gateway layer before orders reach the LPs.

Real-time monitoring with configurable alerts (latency arbitrage, abnormal volume, sudden P&L spikes). Full trade reconstruction available for compliance audits with FIX-level logs retained for 7+ years.

Yes. Risk rules can be applied at the global, group, account or symbol level. Updates take effect in real time without restarts.

Topic

Integration & APIs

FIX, REST, WebSocket and developer tooling.

FIX 4.4 and 5.0 SP2 for institutional flow, REST for management operations, WebSocket for streaming market data and order updates. Webhooks for downstream CRM, BI and accounting workflows.

Yes — a full sandbox with mirrored production endpoints, sample credentials and recorded market data. Available within 48 hours of signing the technical NDA.

Yes. Our integration team handles bespoke connectors (proprietary LPs, custom risk systems, internal CRMs). Most one-off integrations ship in 2–3 weeks.

Still have questions?

Our solutions team responds within one business day — or book a 30-minute call to walk through your specific requirements.